Returns & Exchanges

At Ray's Wine & Spirits, we strive for complete satisfaction with every bottle; however, due to state regulations, returns on alcoholic beverages are only permitted for defective or spoiled products. If you encounter a corked or damaged item, please contact us within 14 days of purchase for a replacement or store credit.

Return Process

• 1.
  Verify Eligibility

  Ensure the product is defective, spoiled, or damaged, as we cannot accept returns for change of mind due to legal compliance.

• 2.
  Contact Our Team

  Email our support team with your order number and a brief description of the issue to receive a Return Authorization Code.

• 3.
  Prepare the Item

  Keep the original bottle and at least 75% of its contents, as our distributors require the physical product to verify the defect.

• 4.
  In-Store or Mail Return

  Bring the item back to our physical location or follow our provided shipping instructions to complete your exchange or credit process.